Billing, Subscriptions and Product Questions

To cancel a subscription: All membership cancellations must be done via email to Please include your full name and the email address connected to your subscription. Cancellation notice must be sent, by email, prior to your next billing period. 

Updating Billing Information: If you are on a payment plan or membership subscription and need to update the payment method on file, please use this link

Customer Support Email: Contact to get help fast help with most things relating to products, access, billing and other questions that may not specifically require Mike Mandel or Chris Thompson.

Facebook Messenger: We are often available on Facebook Messenger, but please note that we do not process subscription cancellations via that channel (we can’t identify you from a FB chat). Click to use Facebook Messenger

By phone: You can also call us by phone at (647)478-9525. You will get voice mail, so be prepared to concisely describe your request so we can properly get back to you.

For Hypnosis Questions

We provide support to our hypnosis students online via the MMHA Engage group on Facebook. To ensure you have access to us in this group join the Mike Mandel Hypnosis Academy here.

If you would like to email us a question that’s great too … we will likely answer it in an upcoming episode of our Brain Software podcast.

Personal Sessions Us?

Mike and Chris are currently not taking on any private clients. We do have a list of hypnotists who have studied with us here.

Mike and Chris outside selfie squareContacting Mike Mandel:

Mike Mandel spends his time teaching and supporting his students, both online and in live classes in Toronto, London England, and Las Vegas. He is not seeing clients privately. You can email Mike using – but keep it concise and clear.

Contacting Chris Thompson:

Chris is sometimes available for private client work. He also spends time helping hypnotists and coaches build their business via our sister company Pykthos. To reach Chris by email use and make sure to be concise and clear.

Our Privacy Policy

We are with mailing address of 1869 Scugog Street Suite 6-129 Port Perry, Ontario L9L 1J1
CANADA and phone number (647)478-9525.

When you place an order with us, or interact with our website we may ask you for certain information and you may submit personal data to us (for example your name, phone number, postal address, email address, contact and bank / credit card details). We may also record which products you are interested in and which products you purchase as well as customer traffic patterns and site use. Aside from product orders, we primarily collect your name and email address when you optin to any of our mailing lists.

Information automatically provided: we receive, process and store certain information whenever you interact with our website. Like many websites, we use “cookies” (see the ”Cookies” section below) and obtain certain information automatically when your web browser accesses our website. Information automatically received by us includes the IP address that your computer uses to connect to the internet; your computer, browser, operating system and internet connection details; clickstream/path analysis of your journey through our website; and products you searched for. We may also use software tools to measure and collect session information, length of visits to certain pages, repeat visits and page interaction information (such as clicks).

Email communications: to help us make our email newsletter more useful and interesting for our customers we attempt to receive a confirmation when you open and click on email newsletters from us (if your email software/service supports this option). If you no longer wish to receive email newsletters, please notify us using the links provided in each newsletter.

Your information is stored securely in computers owned by the companies we use for web hosting and web services such as email transmission and our CRM system. We may also keep local copies of some data, which may include financial transaction data, as part of our day to day operations. We’d keep local copies of our mailing list, for example, to recover in the event of a server crash. If you email us financial data (please don’t) this data would sit on our local computing equipment until deleted.

In order to complete your order we may need to disclose some of your information to our delivery partners such as for physical product fulfillment. We also use third party service providers to help us run our membership sites (as an example), so if you sign up for our online training these third party companies may have access to partial data including your name and email address.

We primarily use email and social media for marketing communication. We only want to send you email if you want to get our email, and we care about adding value to your life. When you purchase products from us we may invite you to join a customer email list. We also maintain free mailing lists for interested visitors who we hope to turn into customers.  We will send out marketing information by email and all of our emails have an unsubscribe link a the bottom, should you change your mind and prefer to opt-out. We use a third party service to manage our marketing email, and your data is securely stored on their servers. We may also use your data to target advertising towards you on social media sites such as Facebook, Twitter, Google (including YouTube) and others including services that may come into existence after we publish this privacy policy.

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Cookies are a technology which can be used to provide you with tailored information from our website. A cookie is an element of data that our website sends to your browser, which may then store it on your system. You can set your browser to notify you when you receive a cookie, giving you the chance to decide whether to accept it. We also use cookies so our advertising partners can match relevant ads to our prior website visitors.
If you do not wish for us to use cookies when you use our website please adjust your internet browser settings to not accept cookies. Please note that cookies allow you to take full advantage of the services we provide through our website and so we recommend that you leave them turned on in order to get the best browsing experience on our website. To find out more about cookies including how to manage your cookie settings, please visit


The website may use, on some pages, services provided by Hotjar Ltd. Hotjar provides services such as heatmaps, visitor recordings, form analysis, feedback polls, surveys and recruiters to help us analyze how visitors use our website. This provides us with the essential feedback we need to improve our visitors’ experience on our site, as well as overall site performance.

We do not collect or transmit any personal identifiable information through Hotjar. only uses the Hotjar service to anonymously record activity of some users on certain pages of our site. We may record and analyze activity such as mouse clicks and movements, scrolling activity and non-personally identifiable text you type in our website. Password fields and other fields marked as “sensitive” are never recorded or sent over the network.

  • We may also collect data about:
    your device’s IP address (collected and stored in an anonymized format);
  • your email address including first name and surname;
    device screen size;
  • device type (unique device identifiers) and browser information;
  • geographic location (country only);
  • preferred language used to display the webpage.

Hotjar will use this information for the purposes of evaluating your use of the website. Hotjar also uses third-party services such as Google Analytics and Optimizely. Which may collect information sent by your browser as part of a web page request, such as cookies or your IP request. For more information on how these services collect and use your information, refer to their individual privacy policies.

By continuing to use the website, you consent to the processing of the above data by Hotjar and the third party services they use in accordance with their respective privacy policies. To opt out, please visit the following link:

If you have any questions or comments about our privacy policy or if you already have submitted information that you do not wish us to have please contact us at the address below, by telephone (647-478-9525) or email and the information will be corrected as soon as possible or removed from our database as you request.

Any changes we may make to our privacy policy in the future will be posted on this page.

Should you have any queries relating to our privacy policy you can contact us by:

Email Address:

Mailing Address: Mike Mandel Hypnosis,1869 Scugog Street Suite 6-129, Port Perry, ON, L9L 1J1, CANADA

Telephone: (647) 478-9525